"No less than a 99 percent customer satisfaction rate is acceptable." When you need a roof repair or if you're looking at a possible roof replacement, what do you look for in a roofing contractor? You expect quality workmanship—a promise only a skilled, certified, and experienced contractor can deliver on storm after storm time and again. Digging deeper, you look for a contractor with a reputation for great customer service and ethical business practices. So, contractors making your short list must be honest, experienced, committed to ongoing training, and treat people right. Let’s narrow the field even more. Would you like a roofing contractor who offers the best warranty in the roofing industry? Would you like your contractor to be in the top 2 percent of roofing contractors nationwide?